Frequently Asked Questions
Everything you need to know about your Zaraf experience.
How long does shipping usually take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit can vary between slim and oversized styles.
What payment methods do you accept?
Zaraf accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainable?
We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our support team.